Texas Yankee Workshop Help Center

Find answers to our most frequently asked questions here. As always if you can’t find your answer, give us a call at 903-459-0050 Monday-Friday 9am-5pm CT or chat with us by clicking “Contact Us” above.

Orders

If you need to cancel an order, please contact us ASAP at orders@texasyankeeworkshop.com

Please include your order number when cancelling your order.  If for any reason we cannot cancel your order we will let you know.


Some reasons why we cannot cancel your order:

1) The item has already shipped

2) The item is a custom or personalized item and cannot be stopped once started

3) The item is being shipped from our supplier directly and has already been shipped to you.

We're sorry for the inconvenience.  Although we try to be perfect sometimes we fall short. However, we want to make things right and hassle free !

Visit our return center by clicking HERE. Enter your order number and e-mail address or phone number which will start the process and select Missing Item from the list of reasons.  This will allow us to expedite the issue and get things back on track !

We're sorry for the inconvenience.  Although we try to be perfect sometimes we fall short. However, we want to make things right and hassle free !

Visit our return center by clicking HERE. Enter your order number and e-mail address or phone number which will start the process and select Incorrect Item from the list of reasons.  This will allow us to expedite the issue and get things back on track !

We're sorry for the inconvenience.  Although we try to be perfect sometimes we fall short. However, we want to make things right and hassle free !

Visit our return center by clicking HERE, and select Damaged Item or Defective Item from the list of reasons.  We will contact you ASAP.

Don't Worry - If you haven't received part of your order yet, we haven't forgotten about it !  We prefer to ship in-stock items as quickly as possible to you

If your order has an item(s) that have a longer ship date or is a custom made or personalized item, we will ship those items out as soon as their complete or available. Once we ship we will provide a new tracking number for you.

Some of our items are shipped directly from our suppliers, which may ship separately from your initial order.

If you have any questions, don't hesitate to let us know at orders@texasyankeeworkshop.com

Shipping

We aim to ship your order within 2-3 business days from when the order is placed. 

Please be aware that we ship Monday-Friday depending on when the order is received.  Any orders received on weekends will be ship the following week.

Custom or personalized orders are specified on the item description and includes an estimated time of shipping.

When an order ships you will receive an email confirmation along with a tracking number. You can track your order anytime by clicking HERE. Be sure to check your spam/junk folder for any e-mails that may have been diverted there.

If you have any questions on your order, please contact us at orders@texasyankeeworkshop.com

We offer free standard shipping on all items purchased and shipped within the United States !

For our complete shipping policies click HERE.

US Territories we ship to include Palau, Northern Mariana Islands, Marshall Islands, Guam, Micronesia, American Samoa, Puerto Rico and the US Virgin Islands.  We also ship internationally to over 150 countries across the globe. International Shipping rates are listed in the link below.  We do not offer free shipping internationally or outside of the contiguous US.

For a complete list of our shipping rates outside of the contiguous US click HERE

If you have to make an address change to your order, please contact us ASAP at orders@texasyankeeworkshop.com

We can change addresses after verifying your details up until packaging. If we have already packaged the item we can cancel the order and refund the item so you can correct the address.

At anytime between orders you can always login to your account and change your details there.  To login or to create a new account with us, please click HERE

The Texas Yankee Workshop maintains our hard working, passionate, positive, work ethic and it shows in the quality and integrity of the items we sell.

We ship orders from the heart of East Texas in Bullard, TX.  When an order is placed, it enters our queues and it begins processing. Any in-stock item is shipped within 2-3 business days. Any item that is made to order, custom or personalized will be shipped upon completion based on the timeframe listed in the item description. Once the order is packaged and ready to ship, a tracking number is entered into the system and sent to you for tracking.

We use reliable shipping couriers like USPS, UPS and FedEx.

Because we fill the order ourselves, you will be pleasantly pleased with the level of service, care and commitment we make to you our customer. 

Return Policy

We want you to be completely satisfied with your purchase and if you don't love it we want to make it right ! If you're not satisfied with your purchase you can return most items within 30 days of delivery for a refund. 

Items that are not eligible for a refund are:

1) Made To Order Items

2) Custom Items

3) Personalized Items

4) Digital Graphics

5) Event Tickets

6) Any item damaged by normal wear and tear

For our complete return/refund policy click HERE

Payments, Promos, Giftcards, Coupons

The Texas Yankee Workshop occasionally offers discount codes for promotions with our online store. These can be entered in at checkout. Discounts do not apply to shipping and tax, cannot be combined with any other offers and many are only valid for first time shoppers or one-time use.

Each code has its own unique conditions and is applicable to different times and collections. 

Here is a list of items that are not eligible for discount codes: 

-Sale Items

-Clearance Items

-Event Tickets

-Gift Cards

Texas Yankee Workshop occasionally offers discount codes for promotion and sales which can be entered in at checkout. Our discount codes are never case-sensitive, cannot be combined and many codes are only valid for first time shoppers or one-time use.

How Do I Apply A Discount To My Order ?

To apply a discount to your order please follow these steps:

1) Click "Checkout" from your shopping cart

2) On the next page on the right, there is a box that says "Discount Code". 

3) Enter the discount code and click "Apply"

Your subtotal will adjust accordingly. 

Discounts do not apply to shipping or tax.

To be eligible for our first time shopper discount, please subscribe to our newsletter. This discount code is only eligible for one time use per customers and cannot be combined on any other offer.

I Forgot To Apply A Discount To My Order !

Don't worry ! Simply reply to the order confirmation e-mail with your discount code. If it is eligible for that item and valid we will apply that discount in the form of a refund to your payment method.

The Discount Code Would Not Apply To My Order

We do have a few exclusions that could be affecting the discount's automatic application. If the item in your cart is not eligible for a discount or if the discount has expired, your subtotal will not adjust.

If you have any questions about discount codes, feel free to contact us at info@texasyankeeworkshop.com

Our gift cards are delivered to you digitally after processing payment. You will receive an e-mail with a code that can be used towards a partial or complete payment of your item(s).  Gift cards are non-returnable, non-refundable and never expire. Our gift cards can be used online at our website.

Do You Sell Physical Gift Cards ?

We do not sell physical gift cards at this time. You can send your digital gift card to someone by entering their e-mail as the receipient of the giftcard.

How Do I Use My Gift Card Online ?

You can use your gift card online by following these steps:

1) Click "Checkout" in your shopping cart

2) On the right side there will be a place for a discount code, enter your 16 digit gift card number here

3) Click "Apply"

Your balance will be adjusted accordingly and our gift cards charge no additional processing fees.

You can check your balance at anytime. If you have a remaining balance. keep your original e-mail as your proof of purchase. If you have any questions about your gift card and balance, please contact us at info@texasyankeeworkshop.com

If you've noticed an item you recently purchased went on sale, we'd be happy to honor a one-time price adjustment within 14 days of purchase at our site.

If a discount code has already been applied to the order, the price adjustment will be for the difference of the greater discount.  Discount codes cannot be combined.

We do not offer price adjustments on shipping charges or when a sale applies to the entire order.

Prices will not be honored on Special Event merchandise.

Price adjustments cannot be made on Gift Cards

We bill our customers when the order is placed, not when it ships. Some of our items can take a few weeks to ship (custom items, personalized items, made to order items, etc.) This allows our customers to know exactly what they've been charged, rather than surprising you with a large unexpected charge weeks after purchase.

Your payment is processed through our ultra-secure payment gateway. We use a service that is Level 1 PCI DSS compliant. This includes an SSL Certificate that uses standard 128 bit encryption technology; the same level used by banks to keep your information secure.

We care about your security and ensure that our payment processing is secure by doing compliance checks, and continuous risk-management. We work tirelessly to keep credit card and other personal information secured.

For more information about the security we offer and the compliance reports on our payment provider, Shopify, please click here

Our Products

We have a limited wholesale program that we are working on with selected retailers in Texas. If you are a small boutique, retail outlet or local restaurant and want to sell our drinkware products, you can apply to our Wholesale Program for approval.

If you have a retail outlet in Texas and would like to do business with us, contact us at: wholesale@texasyankeeworkshop.com

Currently we don't offer the option of selling items that are backordered and we are unable to keep waitlists for items that have gone out of stock at this time.  In the rare event we don't have an item in stock to fulfill an order we will fully refund your order.

Rewards Program

Workshop Rewards, our rewards program works by allowing you to earn points which you can use towards future purchases. We reward you points based on the dollar amount of purchases, whether you refer or promote us or just by signing up for an account. 

Here is how you can earn:

Place an order: You get 5 Workshop Rewards points for every $1 you spend;

You can also receive points for signing up for an account on our website, entering your birthday for yearly birthday rewards and earn points for liking or following our social media accounts!

Receive discounts starting at 500 points:

500 points for $5 off your purchase 1000 points for $10 off your purchase 2500 points for $25 off your purchase

Refer us to your friends and family:

If you refer your friend to our page they receive $10 off any purchase over $100. If they use your link and make a purchase, YOU get $10 off your next purchase over $100.

To join our rewards program or log-in to see your accumulated points click HERE

Joining Workshop Rewards requires an account with the Texas Yankee Workshop website. The information and data you enter will be governed by our Privacy Policy. Program is subject to change without notice. Points expire after 6 months of inactivity.

Personalization Policy

We're happy to provide you with an opportunity to personalize the items we sell as applicable, but we want to make sure nothing potentially offensive or inappropriate finds its way on our products. If your personalized items do not follow the below guidelines, a Texas Yankee Workshop representative will contact you to change your order accordingly.

1) Profanity - offensive language, slogans or acronyms deemed inappropriate, derogatory, racist or profane is not allowed.

2) Use of third party marks, trademarked names, copyrighted images, etc. is not allowed unless you have express written authorization or license to use said items. 

3) Texas Yankee Workshop reserves the right to reject a personalization request for any reason in its sole discretion, including but not limited to us not wishing such personalization to be placed on our products.

Thank you for understanding.

Contacting Us

We understand sometimes you may have a question or concern about an item, a variant, orders, etc. We offer many ways to contact the Texas Yankee Workshop.

1) We have a live chat feature. You can contact us using this method by clicking here. We are live from 9AM-5PM Monday-Saturday. 

2) You can contact us using our contact form by clicking here

3) We're also available through our social media accounts (Facebook, Twitter, Instagram, etc.)

4) You always can call us at 903-459-0050, Ext. 2 Monday-Saturday 9AM-5PM CT

Thank you for bringing the matter to our attention. Our designs, trademarks and intellectual properties are very important to us as the backbone of our company.  If you see piracy, copyright or trademark infringement of our products or designs, please let us know by emailing us at: copyright@texasyankeeworkshop.com

About Us

The Texas Yankee Workshop is currently an online e-commerce store. We do not have a physical location where customers can shop at the moment. We do sell our Custom Tumblers in various physical retail locations as well as well known online sellers. For a list of where Texas Yankee Workshop products are sold visit our Retail Locations page.