We want you to be completely satisfied with your purchase and if you don't love it we want to make it right ! If you are not satisfied with a purchase you made you can return most items within 30 days for an exchange, refund or credit. To initiate a return, visit our return center by clicking HERE. For more details on our return/refund policy, please keep reading below to find out more about what is eligible to return and refunded.
DEFECTIVE OR DAMAGED ITEMS
If we make a mistake, we'll take care of it ! If you received a defective product or an item you received is damaged in shipping, let us know so it can be replaced for you. We will also cover the shipping for you to return the item to us and for us to ship the new item back to you. In order to return a defective or damaged item visit our return center by clicking HERE
We want you to be happy with your purchase. Our standard return policy covers the return of new or "like-new" condition up to 30 days after delivery. Items that CANNOT be returned are: Custom Tumblers (Both Epoxy and Sublimation), Personalized Items, Digital Graphics and Event Tickets.
Please Note: We may issue a refund for Digital Graphics purchased if in our determination our guest may have purchased multiple files in error, or if we feel that there is a technical issue that cannot be solved by our team.
Any standard return will be fully refunded less any shipping charge. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds may be granted. It is the discretion of the Texas Yankee Workshop to approve a partial refund on any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days less shipping costs.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items or clearance items cannot be refunded. All sales on those items are final.
We only replace items if they are defective or damaged. If you have any questions, please contact us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Texas Yankee Workshop, ATTN: RETURNS, 2702 E. 5th Street #391, Tyler, TX 75701 United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.